What are chatbots and how do they work?

Unlike humans, chatbots are available 24/7 and can engage with customers no matter what time (or night). And, chatbots tend to be conversational, where they can start a conversation and offer personalized recommendations.

Is chatgpt a chatbot?

Yes, ChatGPT is a chatbot. The main difference between ChatGPT and other chatbots is that ChatGPT is an AI language model, whereas a chatbot is a software application designed to mimic human conversation.

What is the difference between chatbot and AI chatbot?

The terms chatbot, AI chatbot and virtual agent are often used interchangeably, which can cause confusion. While the technologies these terms refer to are closely related, subtle distinctions yield important differences in their respective capabilities. Chatbot is the most inclusive, catch-all term.

What are intelligent conversational chatbots?

Intelligent conversational chatbots are often interfaces for mobile applications and are changing the way businesses and customers interact. Chatbots allow businesses to connect with customers in a personal way without the expense of human representatives. For example, many of the questions or issues customers have are common and easily answered.